Experienced Project Manager with a demonstrated history of working in the marketing and advertising industry. Skilled in Microsoft Excel, Customer Service, Customer Relationship Management (CRM), Customer Satisfaction, and Customer Retention. Strong program and project management professional with a Bachelor of Arts (B.A.) focused in Theatre and Communication Arts from University of Jos.
Project Manager: Venture and Grow
Oct 2018 – present:
Plan, manage, coordinate and close out assigned projects, typically consisting of strict schedules, technical scope and collaboration through multiple functions in order to deliver a quality product, on-time, and to our customer requirements.
High Value Customer Relationship Manager: Airtel Networks
Sep 2012 – May 2016:
Customer engagement, relationship management and daily analysis of customer behavioral pattern. Increase customer satisfaction and loyalty through complaint management and resolution
Customer Care Representative: Zain Telecommunications
Aug 2019 – Jun 2011:
Customer service retention, customer communication, query and dispute reconciliation and debt recovery
Phone : (832) 992-9231
Email : email@example.com